Contact Us:  01772 846 687

At Cadona Care, we are committed to transparency in all aspects of our care services. We believe that open communication, honesty, and accountability are essential in building trust with our clients, their families, staff, and regulatory bodies. This policy outlines our commitment to transparency in service delivery, decision-making, and public engagement. It also serves as a guide for our staff to ensure that transparency is embedded in everyday practice.

Policy Aim

Why this policy is important

Our aim is to provide clear, accessible, and timely information about our healthcare services, policies, and procedures. We strive to:

• Maintain open communication with clients, families, staff, and stakeholders.
• Ensure clarity in care plans, pricing, and complaint procedures.
• Uphold accountability in all healthcare decisions.
• Comply with all regulatory and ethical standards.
• Foster a culture of openness where feedback and inquiries are encouraged and addressed effectively.

Transparency in healthcare is essential for maintaining trust and ensuring high-quality care. This policy aligns with healthcare regulations, ethical guidelines, and best practices to foster a culture of openness. It is also guided by legal requirements, including national healthcare transparency legislation, professional ethical standards, and the principles of informed consent and patient rights.

Policy Statement

Our commitment to transparency is based on three guiding principles:

Accessibility: Providing clear, easily accessible information about our services and policies.

- We ensure that patients and their families receive detailed information about care plans, fees, and rights before care begins.

- Information is provided in clear, non-technical language, with options for alternative formats and translations if required.

- Our website and communication channels are regularly updated to reflect current policies and procedures.

- clients and their families are provided with contact details for inquiries, ensuring quick and reliable access to information.

ii. Confidence: Building trust through open communication and ethical decision-making.

- Our staff are trained to communicate with clarity, empathy, and professionalism.

- We encourage clients and family feedback through regular surveys, consultations, and open forums to continuously improve our services.

- We provide transparent reporting on our performance, including patient satisfaction metrics, service reviews, and outcome data.

- Clients and families are informed of their rights, including how to escalate concerns or request second opinions.

iii. Accountability: Ensuring responsibility in all aspects of care delivery and decision-making.

- We maintain rigorous internal audits and compliance checks to ensure adherence to high standards.

- Complaint handling procedures are clear, transparent, and timely, with documented steps for resolution.

- We adhere to all legal and ethical obligations concerning data protection, patient confidentiality, and non-discriminatory practices.

- Staff are held accountable for maintaining transparency in patient interactions, documentation, and decision-making processes.

Public Disclosure and Involvement

We engage with the public and stakeholders to enhance understanding and confidence in our healthcare services. This includes:

- Proactively sharing information about our policies, procedures, and key performance metrics.

- Holding regular patient and family meetings to discuss care and service improvements.

- Providing public access to non-confidential reports, patient feedback summaries, and regulatory compliance information.

- Transparent reporting of any changes in healthcare services, policies, or new initiatives, ensuring affected stakeholders are informed in advance.

- Encouraging patient participation in decision-making through advisory committees, focus groups, and direct feedback mechanisms.

Compliance and Ethical Standards

We comply with all relevant healthcare laws and regulations, including:

- The General Data Protection Regulation (GDPR) and patient confidentiality laws.

- National healthcare guidelines, industry best practices, and accreditation standards.

- Ethical standards for patient care, professional conduct, and fair treatment.

- Regular audits and third-party reviews to ensure compliance with transparency and accountability standards.

Implementation and Monitoring

To ensure the effectiveness of this policy, we will:

- Conduct regular staff training on transparency principles and best practices.

- Monitor compliance with transparency standards through audits, feedback, and regulatory assessments.

- Report annually on transparency-related initiatives, improvements, and areas for further development.

- Adjust our approach based on patient, staff, and stakeholder feedback to enhance transparency and trust.

Contact Information

For any questions or concerns regarding our transparency policy, please contact us using the information below:

Cadona Care

Cotton Court

317 Golden Hill Lane

Leyland

PR25 2YJ

T: 01772 846 687

E: info@cadona.co.uk

W: www.cadona.co.uk

We are committed to maintaining the highest standards of transparency, accountability, and patient-centred care.